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Map & Directions:
Coral Springs



Our Commitment to you

Thank you for visiting Floral-Hearty.com online store!   Please browse through any of our designs and if you have a question, feel free to email or call us. We're always adding and changing products so check back often.   We look forward to serving you. Thanks again for visiting!

Floral & Hearty Designs, Inc.
7475 West Sample Road (Design Row)
Coral Springs, Florida 33065
(954)510-9900

Ordering Information and customer support
You may place your order online directly on our secure ordering form.  The fastest way to reach us for any customer support or related question is by email.

Security
This site is secured by QuickSSL and utilizes 128-bit SSL certificates thereby offering the highest level of encryption or security possible. This means you can rest assured that communications between your browser and our web servers are private and secure.

Payment Information
We accept Visa, Master Card and American Express.   At this time, we do not process credit card information from overseas accounts.

Florida Sales Tax will be added to orders placed by customers residing in the State of Florida.

Return Policy
If you are unhappy with any products you receive from us, you may return them undamaged, within 30 days of the day we shipped them.  We will gladly issue a store credit for your purchase price, minus a restocking fee of 15% of the price of the item(s) returned. Shipping charges are non refundable. Returns must be done with approved authorization only, otherwise will not be accepted. You must ask for the authorization within 10 days of receipt. We will exchange any undamaged item depending on availability. All products must be returned in original packaging.

To qualify for the store credit, however, the product(s) must arrive at our warehouse within 30 days of the original shipment and in the same condition we shipped it (i.e. resellable as new, undamaged merchandise). Please repack the products carefully for the return trip to avoid damage in transit.  If you believe there will be a problem with the product reaching us within the 30 day period be sure to contact our customer service by email to make special arrangements.

Our Privacy Statement To You
     Your privacy with us is 100% guaranteed.  Any information that is gathered on this site is solely for our records only.  We do not share in any way, shape or form the information that is submitted by you.  That information belongs to you and you alone and we respect your privacy.

     We continuously take security measures to protect against loss, misuse and alteration of the information under our control.  We also take extra precautions to back-up and store all information offline so there is no chance that anyone can tap into or pilfer any of your personal and private information for any illegal or spamming practices.  Our hosting company assuredly monitor the integrity of their servers.  We respect your right to remain anonymous if you so wish and would never do anything to compromise that right nor be responsible for those rights to be infringed upon in any way.

     Any information is held strictly confidential and will never be disclosed to third parties unless a legitimate court warrant is issued in a form and manner that is acceptable to us.

     We are very happy with the arrangement that we have with all of our visitors whom we prefer to call friends instead.  We would never knowingly do anything to jeopardize this.  If, at any time you feel that we are not doing everything possible to protect your personal privacy rights please let us know immediately and we will take the steps necessary to remedy the situation as soon as possible.

     We hope that this information puts your mind to rest that there will never be a time when we would share any of your private information with any third parties for any reason.

     If you have any questions about this privacy statement, the practices of this site, or anything else pertaining to our site, you can email us.

Shipping
Most items ship within 5 business days if ordered by Noon EST. Some in-stock orders require a 2-3 days processing time from the receipt of your order. Most items ship via UPS Ground. If you need a faster shipping method please contact us and we will let you know of the additional charges that will be added to your order to allow the faster shipping. Please try to contact us before you place your order to request the faster shipping. We do not ship on weekends. Orders that are placed on Saturday or Sunday will be processed on the next business day.

You will receive an e-mail confirmation when your order has been processed, as well as a shipping tracking number so that you can view the shipping process. You will be notified in the event any item in your order is no longer available.

Shipping and Handling Charges
Shipping charges are based on weight and service zone and will appear on your order summary as you complete the information on our secure order form prior to final checkout.  
NOTE: We do not ship to PO Boxes.

U.S. Military APO Addresses & International Orders
Sorry, we cannot process these orders at this time.

Questions
Please contact us by email if you have any additional questions or concerns. We will be glad to help you in any way. This is the quickest way to contact us.